Terms of Service

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Pyro Inc., a Delaware corporation ("Pyro," "we," "us," or "our"). By accessing or using our services at pyro.host or any related platforms, you agree to be bound by these Terms, our Privacy Policy, Service Level Agreement (SLA), and Acceptable Use Policy (AUP).

Business Address:

Pyro Inc. 1604 Philadelphia Pike, Apt. 63 Wilmington, DE 19809 United States

2. Services Overview

Pyro provides cloud infrastructure and hosting services including but not limited to:

Multiplayer server hosting for various supported titles
Virtual Private Servers (VPS) with customizable configurations
Web hosting and application deployment services
Database hosting including PostgreSQL and other supported databases
Related APIs, management interfaces, and developer tools

All services are provided on a subscription basis and subject to these Terms.

3. Account Registration and Eligibility

3.1 Age Requirements and Capacity

You must be at least 13 years old to use our services. If you are under 18 years of age, you represent that you have obtained written consent from a parent or legal guardian. To verify parental consent, the parent or guardian must send a signed letter to our headquarters address that includes:

The account email address
Explicit consent for the minor to use Pyro services
Parent/guardian full name and contact information
Date of birth of the minor

3.2 Authority and Representation

If you are using our services on behalf of a company, organization, or other entity, you represent that you have the authority to bind such entity to these Terms and agree to be legally bound by these Terms on behalf of such entity.

3.3 Account Information and Security

You must provide accurate, current, and complete information during registration and maintain the accuracy of this information throughout your use of our services. You are solely responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use or security breach
Using strong, unique passwords and enabling two-factor authentication when available

3.4 Corporate and Business Accounts

Business entities must provide valid tax identification information and may be required to provide additional verification documentation. The individual creating a business account represents they have authority to bind the entity to these Terms.

4. Billing, Payments, and Pricing

4.1 Payment Terms

We accept payments through Stripe and PayPal. By providing payment information, you authorize us to charge your selected payment method for all applicable fees, taxes, and charges. All fees are non-refundable unless explicitly stated otherwise or required by applicable law.

4.2 Billing Cycles and Discounts

We offer multiple billing cycles with potential discounts for longer commitments:

Hourly billing (pay-as-you-go)
Monthly billing
Quarterly billing (3 months)
Semiannual billing (6 months)
Annual billing (12 months)
Triennial billing (36 months)

Pricing and available discounts are published on our website and may vary by service type and billing cycle.

4.3 Price Changes

We reserve the right to modify our pricing at any time. For existing customers, we will provide at least one full billing cycle advance notice before any price increases take effect. Price decreases may be implemented immediately without notice.

4.4 Payment Failures and Account Status

If payment fails, we will:

Send up to three (3) payment failure notices over a period of up to seven (7) days
Suspend services if payment remains unsuccessful after the notice period
Terminate your account and delete data if payment is not resolved within seven (7) days of initial failure

During suspension, your services will be inaccessible, but data will be preserved to allow for payment resolution.

4.5 Taxes and Duties

You are responsible for all applicable taxes, duties, and assessments imposed by any government entity in connection with your use of our services, except for taxes based on our net income. If we become obligated to collect or pay taxes in connection with your purchase of services, those taxes will be invoiced to you or collected at the time of purchase.

5. Data Ownership and Responsibilities

5.1 Your Content

You retain all rights to data and content you upload to our services ("Customer Content"). You grant us a limited, non-exclusive, royalty-free license to host, store, transfer, display, perform, reproduce, and distribute Customer Content solely as necessary to provide our services and for no other purpose without your express written permission.

5.2 Usage Data

Information included in resource identifiers, metadata, access controls, system logs, metrics, configurations, and similar items related to service management ("Usage Data") does not constitute Customer Content. We may use Usage Data to provide, maintain, and improve our services.

5.3 Backup Responsibility

While we perform regular backups of our infrastructure, you are solely responsible for maintaining independent backups of your Customer Content. We recommend using our automated backup features and maintaining off-site copies of critical data. We do not guarantee the completeness, integrity, or availability of any backup.

5.4 Data Retention and Deletion

Upon service termination, Customer Content will be deleted after six (6) months unless you request earlier deletion. We may retain certain data longer for fraud prevention, legal compliance, or as required by law. Data retention details are specified in our Privacy Policy.

6. Service Availability and Maintenance

6.1 Service Provision

We provide services on an "as available" basis. While we strive for high availability, we do not guarantee uninterrupted access to our services. Our Service Level Agreement (SLA) contains specific uptime commitments and remedies.

6.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide reasonable advance notice of planned maintenance through our status page and other communication channels, except for emergency maintenance which may be performed without advance notice when necessary to maintain security, prevent data loss, or address critical system issues.

6.3 Service Changes and Discontinuation

We may change or discontinue any services at any time at our sole discretion. We will endeavor to provide as much prior notice as reasonably practicable, but are not obligated to provide notice if discontinuation is necessary to address an emergency, respond to legal claims, or comply with law.

7. Service Suspension and Termination

7.1 Termination by You

You may terminate your account at any time through your account dashboard. Termination will be effective at the end of your current billing period for pre-paid services, or immediately for pay-as-you-go services.

7.2 Termination by Pyro

We may suspend or terminate your services immediately without notice for:

Violation of these Terms, our AUP, or applicable law
Non-payment after the grace period described in Section 4.4
Activities that pose security risks to our infrastructure or other customers
Content or activities involving illegal material, particularly child sexual abuse material (CSAM)
Any reason with thirty (30) days' advance notice for convenience termination

7.3 Effect of Termination

Upon termination:

Your right to use our services immediately ceases
You remain liable for all charges incurred before termination
Data deletion procedures outlined in Section 5.4 will commence
Provisions regarding liability, indemnification, and dispute resolution survive termination

8. Migration and Data Portability

We offer free migration assistance for supported server types to help customers transfer from other hosting providers. Migration services are provided on a best-effort basis and do not guarantee successful migration of all data or configurations.

9. Intellectual Property

9.1 Pyro's Intellectual Property

The Pyro platform, including all software, designs, text, graphics, trademarks, and other content, is owned by Pyro Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9.2 Customer Content Rights

We do not claim ownership rights in your Customer Content. However, you represent and warrant that you have all necessary rights to use and upload Customer Content to our services.

9.3 Feedback License

If you provide input and suggestions regarding problems with or proposed modifications to our services ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose.

9.4 DMCA Compliance

We comply with the Digital Millennium Copyright Act (DMCA). If you believe content hosted on our services infringes your copyright, send a DMCA takedown notice to dmca@pyro.host including all required elements under 17 U.S.C. Section 512(c)(3).

10. Limitation of Liability and Disclaimers

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Service Availability Disclaimer

We do not warrant that our services will be secure, available, uninterrupted, or error-free at any particular time or location, or that any defects will be corrected, or that the services are free of viruses or other harmful components.

10.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PYRO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR REVENUE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10.5 Exceptions

The limitations in this Section 10 do not apply to:

Our obligations under our Service Level Agreement
Claims for fraud, gross negligence, or willful misconduct
Violations of intellectual property rights
Our indemnification obligations
Liability that cannot be excluded by applicable law

10.6 Data Loss Limitation

TO THE FULLEST EXTENT PERMITTED BY LAW, WE HAVE NO LIABILITY FOR ANY DATA LOSS, CORRUPTION, OR UNAVAILABILITY, WHETHER DUE TO YOUR FAILURE TO BACKUP DATA OR ANY OTHER REASON.

10.7 Unmanaged Service Model

YOU ACKNOWLEDGE THAT WE PROVIDE UNMANAGED INFRASTRUCTURE SERVICES ONLY. WHILE WE MAY ACCESS CUSTOMER DATA FOR LEGITIMATE SUPPORT, SECURITY, OR ADMINISTRATIVE PURPOSES, WE DO NOT PROVIDE MANAGED SERVICES, DATA MANAGEMENT, OR ONGOING CONTENT MONITORING. YOU ARE SOLELY RESPONSIBLE FOR ALL CONTENT, APPLICATIONS, CONFIGURATIONS, SECURITY MEASURES, AND COMPLIANCE OBLIGATIONS RELATED TO YOUR USE OF OUR INFRASTRUCTURE.

10.8 Third-Party Content and AI Systems

WE DISCLAIM ALL LIABILITY FOR CUSTOMER-DEPLOYED AI SYSTEMS, AUTOMATED TOOLS, USER-GENERATED CONTENT, OR THIRD-PARTY APPLICATIONS HOSTED ON OUR INFRASTRUCTURE. OUR ROLE IS LIMITED TO PROVIDING COMPUTING RESOURCES AND NETWORK CONNECTIVITY.

10.9 Insurance Recommendations

GIVEN THE RISKS ASSOCIATED WITH HOSTING WEBSITES, APPLICATIONS, AND DIGITAL CONTENT, WE STRONGLY RECOMMEND THAT CUSTOMERS OBTAIN APPROPRIATE PROFESSIONAL LIABILITY, CYBER LIABILITY, AND GENERAL LIABILITY INSURANCE COVERAGE. HOSTING ACTIVITIES MAY EXPOSE YOU TO CLAIMS RELATED TO DATA BREACHES, COPYRIGHT INFRINGEMENT, ACCESSIBILITY VIOLATIONS, AND OTHER RISKS NOT COVERED BY OUR SERVICE LIMITATIONS.

11. Indemnification

11.1 Customer Indemnification

You agree to defend, indemnify, and hold harmless Pyro, its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of our services in violation of these Terms or applicable law
Your Customer Content or its infringement of third-party rights
Your breach of any representation or warranty in these Terms
Any third-party claims related to your account, services, or end users
Your negligence, willful misconduct, or illegal activity
Any AI systems, automated tools, or algorithmic content deployed through our infrastructure
Violations of data protection laws, privacy rights, or consent requirements
Accessibility claims or ADA violations related to websites, applications, or content you host on our infrastructure
Any regulatory violations or compliance failures related to your hosted content or services

11.2 Pyro Indemnification

We will defend, indemnify, and hold you harmless from third-party claims that our services, when used as authorized under these Terms, directly infringe a valid U.S. patent, copyright, or trademark. Our obligations are subject to your prompt notification of claims and cooperation in defense.

12. Compliance and Legal Obligations

12.1 Export Control and Sanctions

You must comply with all applicable export control laws and regulations, including U.S. Export Administration Regulations. You represent and warrant that you are not located in any sanctioned country or on any prohibited parties list maintained by the U.S. government.

12.2 Children's Privacy

If you process personal data of children under 13 in connection with our services, you are responsible for complying with the Children's Online Privacy Protection Act (COPPA) and obtaining required parental consent.

12.3 General Legal Compliance

You must use our services in compliance with all applicable laws, rules, and regulations. Your right to access our services is revoked to the extent your use conflicts with applicable law.

12.4 AI Systems and Automated Content

If you deploy AI systems, machine learning models, or automated content generation tools on our infrastructure:

You are solely responsible for compliance with all applicable AI regulations, including the EU AI Act
You must implement required AI content labeling, transparency measures, and risk assessments
You warrant that any AI training data used complies with copyright and data protection laws
We reserve the right to immediately suspend services for AI systems that violate applicable law or pose unacceptable risks
You acknowledge that we provide only infrastructure and bear no responsibility for AI system compliance or outputs

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.2 Informal Dispute Resolution

Before initiating formal proceedings, the parties agree to attempt informal resolution by contacting legal@pyro.host with a detailed description of the dispute.

13.3 Binding Arbitration

Any disputes arising from these Terms or your use of our services that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall be conducted in Delaware, and judgment upon the award may be entered in any court having jurisdiction.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration against Pyro.

13.5 Exceptions to Arbitration

Either party may seek injunctive relief in court for:

Violations of intellectual property rights
Threats to system security or integrity
Violations of our Acceptable Use Policy
Small claims court actions

13.6 Limitation Period

No action arising out of or relating to these Terms may be brought by either party more than two (2) years after the cause of action accrued.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, epidemics, public health emergencies, government actions, internet failures, cyberattacks, or third-party service disruptions. During such events, we will use reasonable efforts to mitigate impact and restore services as quickly as practicable.

15. General Provisions

15.1 Changes to Terms

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email to your registered address at least thirty (30) days before taking effect. For minor clarifications that do not affect your rights, we may implement changes immediately. Continued use of our services after changes become effective constitutes acceptance of the modified Terms.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, Service Level Agreement, and Acceptable Use Policy, constitute the entire agreement between you and Pyro regarding our services and supersede all prior agreements and understandings.

15.3 Severability and Interpretation

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect. Section headings are for convenience only and do not affect interpretation.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.

15.5 Relationship of Parties

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

15.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

15.7 Electronic Communications

By using our services, you consent to receiving electronic communications from us as described in our Privacy Policy. You agree that notices, agreements, and other communications we send electronically satisfy any legal communication requirements.

16. Contact Information

For questions about these Terms, please contact us at:

General Legal Inquiries: legal@pyro.host
Customer Support: Submit tickets at portal.pyro.host or email support@pyro.host
DMCA Notices: dmca@pyro.host

Mailing Address:
Pyro Inc.
1604 Philadelphia Pike, Apt. 63
Wilmington, DE 19809
United States

By using Pyro services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.